Your Privacy Matters to Us

A transparent look at personal data collection and processing

Introduction to Our Privacy Practices

We collect and handle your personal information responsibly in line with South African laws. This policy explains how we gather, use, and protect your details while you interact with our site and services.

Your privacy rights are important. You can always request details about your information or update your preferences by reaching out to our team via the contact options below.

What We Collect & Why

We gather information you provide directly, as well as usage data to improve functionality, user experience, and security across our website.

Information You Provide Directly

  • • Details entered in website forms, such as name and email address
  • • Messages or feedback submitted via our contact channels
  • • Preferences indicated in your account or settings
  • • Documents or files you choose to share with our team
  • • Communications confirming your identity when needed

Automatic Information Collection

  • • Device type, browser information, and operating system
  • • Website usage patterns, session times, and page interactions
  • • IP address and location data as allowed under law
  • • Tracking cookies to support functionality and analytics
  • • Technical logs used for security and troubleshooting

How We Use Your Data

Data supports contact, service delivery, platform safety, and business improvement. We never share personal data for unsolicited marketing.

  • • Responding to your requests or inquiries
  • • Improving website or service performance
  • • Keeping our platform secure and reliable
  • • Customizing your experience based on preferences
  • • Fulfilling business obligations as required by law
  • • Administering internal analytics and reporting
  • • Complying with legal requirements and authorities

Our Promise: We invest in protecting your personal information and never sell your data. Trust, transparency, and lawfulness guide our privacy culture.

How We Share Data

Personal data may be shared with select, trusted service providers helping us operate, or when legally required by South African law.

Service Providers

We use only vetted third-party services with data safeguards, such as hosting and analytics platforms that comply with privacy requirements.

Legal Requirements

Data may be released to authorities if lawfully requested or when necessary for legal proceedings.

Anonymous Statistics

Aggregated, non-identifiable visitor trends are used to improve site performance and planning.

Your Rights and Choices

You may access, correct, delete, or object to use of your information at any time by contacting us. We respect South African regulatory standards for all requests.

  • • Access a copy of your personal information we hold.
  • • Request to correct inaccurate or incomplete details.
  • • Request deletion of your personal information.
  • • Receive your data in a structured, portable format.
  • • Object to certain data uses or processing activities.
  • • Request limited use of your data under certain conditions.

Get in touch via the contact information below if you'd like to exercise your privacy rights or have questions about your data.

How We Keep Data Secure

We maintain technical and organizational safeguards to protect information against unauthorized access, loss, and misuse.

Technical Safeguards

  • • Encryption measures for transmissions and sensitive forms
  • • Routine vulnerability scans and security patches
  • • Firewall and access controls for internal systems
  • • Ongoing monitoring of security events and alerts

Organizational Safeguards

  • • Access is limited to authorized personnel only
  • • Employee privacy training and policy compliance
  • • Vendor reviews to ensure adequate protections
  • • Incident response planning and reporting,

How Long We Store Data

Your information is stored only as long as needed for business or legal reasons, and deleted when no longer relevant.

  • • Account data is kept while your account is active.
  • • Usage data is retained for service improvement purposes.
  • • Correspondence is retained for record-keeping.
  • • Billing and payment records are stored securely as required.
  • • Preferences for communication are retained by request.

Retention periods are regularly reviewed for compliance.

Cross-Border Data Transfers

Data may be processed outside South Africa, but only with safeguards that meet data protection standards.

  • • Use of standard contractual clauses when needed
  • • Third parties must have privacy compliance measures
  • • Transfers are logged and monitored for transparency
  • • Process complies with POPIA and relevant standards

Cookies & Tracking Tools

Cookies help us operate, analyze, and personalize the website. Manage your preferences or learn more in our Cookie Policy.

Types of Cookies We Use

  • • Required for core features and secure access.
  • • Help measure use and improve site performance.
  • • Support custom content and settings.
  • • Power interactive and advanced on-site tools.

Adjust your preferences at any time through browser settings or contact us.

Policy Changes & Updates

We update this privacy policy as our practices change. Important changes will be communicated here and via direct notice when relevant.

  • • Notice on our website homepage
  • • Direct email to account holders
  • • Banner notification on login page
  • • Customer support update if you contact us

See this page for the most recent privacy practices.

How to Reach Us

Questions, requests, or concerns? Reach out using the details below for privacy support.

Nerivolantex

5 Buitengracht Street, CBD, Cape Town 8001 South Africa

Phone: +27(54)6054859

Email: content@nerivolantex.sbs

Policy last updated February 27, 2026.

Effective from February 27, 2026.